It is imperative to me that I communicate with my customer each step of the way as to what expectations they should have when it comes to dealing with insurance companies. Austin insurance companies are stretched very thin when it comes to staff and cases that they are dealing with, and then if you had a major catastrophe like the hail storm that hit her in the San Antonio area not once but twice it makes even longer lines for help twice as long.
Setting good expectations with my homeowner's about time frames and how to deal with insurance companies has helped alleviate some of the stress that comes with major purchases like Roofing. One of the common mistakes that I see quite often is a number of people Gathering 3 quotes from 3 different companies. Intellectually this completely makes.
However, when it comes to insurance companies these prices are typically underpaid by 10 or even 25% right here in the San Antonio area. Now the reasons why. Number one we had an estimated 285,000 to 350,000 homes businesses affected by that storm. Take that in mind. This is what happened everyone called their insurance company and ask agent to come out and inspect their roof.
Well imagine that not enough inspectors trained to do that job. So what happens contract inspectors and contract Agents from all over the country descended here upon San Antonio. Some good some bad. It's just like anything else you have different levels of professionalism and some of them are better trained than others.
Take that into mind that they are now doing 9 and in some cases 10 inspection today in San Antonio Heat. Add travel time and documentation and these people were working 16-hour days. There are a lot of factors that you had no control when it came to the response from your insurance company.
Here's what you do to control have someone like us take a look at your insurance make sure that you were paid out correctly. I've literally had neighbors across the street have there roof bought-and-paid-for while the neighbor on the other side of the street get $68 for a couple of broken screens.
Its important just like having in attorney that you have someone that represents you and is extremely knowledgeable about what you are and I hate to say this word in title to. The bottom line is you bought insurance to protect your home and property make sure you are getting the value for what you have already paid for.